A) SPANISH COURSES:
1. Enrollment
To enroll, the student must pay the full amount due for their courses at the start of the course, classes do not begin until payment is received. You can enroll yourself:
– Bank transfer payment (if you do not need a visa student)
– Under-18 students have to present an their parents’ authorization.
– All bank transfers have to clearly state the student’s full name so that he can be identified.
As soon as we receive all the documents and the payment, the school will send you an email with the confirmation and additional information about how to get there.
IMPORTANT: If you need to apply for a visa student you have to contact the school previously (Liceo Hispánico is not responsible for unauthorized payments. If you do it you could lose your money).
2. How to pay?
THE COURSE: for booking the student will pay the entire amount of the course.
ACCOMMODATION: you have to pay the accommodation at your arrival to Cáceres.
You can pay with:
a) PayPal
b) Bank Transfer To: LICEO HISPÁNICO
Bank name and address: LA CAIXA – Avda. Isabel de Moctezuma 21 – Cáceres, SPAIN, 10005.
BIC/Swift code: CAIXESBBXXX
IBAN: ES79 2100 2386 6502 0007 8365
All Payments must be done in Euros and must be free of bank charges.
Make sure that the full name of the student is clearly stated in the bank transfer so that he or she can be easily identified. The bank transfer involves charges for both banks. The applicant will be charged with both costs.
3. What does the course price include?
Registration fees
Initial placement test (if necessary).
Material for the classes.
Certificate of attendance and level of competence achieved and a report on your progress of abilities.
Free Internet access in the computer room and WIFI in the whole school building.
Free renting of books, CD´s, movies, etc.
Free fax, telephone and e-mail reception service.
Emergency telephone 24 hrs.
Personal attendance and information according to your needs.
Participation in some school activities.
Tutorships.
VAT
Not included in the price: visa registration fees, registration for the DELE exam, participation in other activities or trips, extra nights, pick-up service to or from the airport or from bus or train stations, medical insurance.
4. Accommodation
Liceo Hispánico doesn’t offer accomodation, but offers a generic support at the students to their arrival in Cáceres offering all kinds of information and facilities to contact entities who can facilitate a successful stay in the city.
To help you, Liceo Hispánico will send you emails with information of address and characteristics of the place and a telephone.
Before the course starts the student can check in his accommodation on the previous Sunday at 15:00 and is to check out on Saturday after finishing the course at 15:00p.m.
The prices shown in our web page or catalogue includes all costs of water, light and gas of your accommodation.
The prices of the accommodation cannot includes: laundry service, bed linen and towels provided, rent of towels and sheets, extra nights, accompanying persons: If a student has visitors staying with him or a person accompanying him, he has to inform the school and pay for his or her accommodation as well.
If you choose the Homestay accommodation, you have to leave a deposit of 100 € on your arrival. The deposit will be returned to the student at the end of the stay provided there are no damages in the apartment.
The student has to indicate his arrival time in advance so that we can arrange an appointment for him to pick up the keys. If the student does not inform us about his arrival time, the school will not be held responsible for the costs if the student has to book a night in any other accommodation.
For applications at short notice we cannot guarantee the type of accommodation applied for. In that case the student will have to choose from whatever accommodation is available.
5. Certificate of admission
Without Visa Student. If the student doesn’t need to apply for a visa student, once filled out the form and paid the course, Liceo Hispánico will send him/her the admission email or certificate.
With Visa Student. The visa registration fees costs 50 euro. If the student needs an official certificate to apply for a visa student, he/she get it previously authorization of the Liceo Hispánico and once filled out the form, paid the course and the condition terms duly signed and sent. Our fees and prices don’t include shipping costs (pdf only).
6. Changes and cancellations
If the student cancels the course before his or her arrival or the embassy don’t get him/her the visa, Liceo Hispánico will give him/her all the money back except 160 € in concept of registration fees. If the course has already begun, we will reserve him/her a place in any of our courses for a whole year (please read also the point nº 5, 7, 13 and 14).
If you need to change the dates of your course, you must apply to do so in writing and waiting that Liceo Hispánico confirm you the availability. If you are applying for a visa student, you have to notify all the changes at the embassy.
7. Cancellation, waiver, or change of enrollment in the course.
Once you start your course, you cannot change the dates during which you are enrolled:
– If you want to delay the start date or advance the end date, you must apply to do so in writing and waive the remaining classes without refund.
– If you want to take less hours of class during the week than you are registered for, you must apply to do so in writing and waive the remaining hours without refund.
– If you would like to take more hours per week than those for which you are registered, you must register for the new course and pay the amount thereof.
– If the student requests a certificate for visa, the above applies. All changes will be communicated to the Embassy and the appropriate law enforcement authorities.
8. Personal data processing
Liceo Hispánico guarantees the protection of personal data as defined in Directive 95/46/EC and Spanish law 15/1999 of 13 December on the Protection of Personal Data and its subsequent amendments.
9. Timetable changes
You can change the timetable of your course once only if there is another timetable option in the same level and type of course (according to the availability).
In case there is no other timetable option, no availability, or the available timetable does not suit you, the school does not refund you or postpone your course, but will give you the option to switch the course in which you have registered for individual classes for 35€ per hour, for the total amount of the price you have already paid and not spent.
10. Level changes
If you want to change your level during the course, your teacher has to confirm it first and you need to pass a specific exam to enter a higher level.
11. Absences
Attendance is taken daily.
If you need the diploma course remember that you have to the final exams, also need assistance not less than 70%.
If you need a studies certificate, it will certify your actual attendance.
If you miss the class for any personal reason the school does not refund or reschedule the class missed.
If you miss 3 consecutive weeks, your level will need to be revised and it will probably change.
12. Textbooks
In order to attend the class the student doesn’t need textbooks.
If you are enrolled in a course for less than one month, you can rent them from the school (subject to availability) by leaving a deposit of 20 EUR for book, which will be given back to you when you return the books in the same conditions. If you return the books two weeks later than the end of your course, the school does not refund you with the deposit.
13. Course proceedings
– On the first day the teachers team of Liceo Hispánico will test the students’ language competence and organize the groups in different levels.
– The classes take place in the morning or afternoon depending on the level and number of the students enrolled.
– When the number of participants is less than 3 students, they will have 50% hours as semi-private tuition daily instead of 100% lessons in group.
14. Classes and Make-ups
– There is no class on holidays (local, regional, national). These classes are included in the price and are not reimbursable because they are included in the contracts of our staff.
– Every hour of class consists of 55 minutes of class with 5 minutes of break
– Missed classes are not recoverable or refundable.
– All classes are held in Spanish.
15. Schedules
Classes (all year round): Monday to Thursday 9 to 14, afternoon 16 to 20. Friday 9 to 14.
Office hours for the public:
September to June: Monday to Thursday 9 to 14, afternoon 16:30 to 19:30. Friday 9 to 14.
July and August: Monday to Friday 8 to 15.
Saturday and Sunday closed.
16. National Holidays (The school will be closed).
Easter: Thursday and Good Friday
Sant Jordi
1st May
Sant Fernando
15th August – Assumption of the Virgin
Day of Extremadura
12th October – National Holiday
1st November – National Holiday
6th December – Day of the Spanish Constitution
8th December – Immaculate Concepcion
From 21th December to January 6th the school is closed.
When the holiday match on Sunday, it will be move to the previous or next working day.
17. Medical insurance
We recommend the students to book insurance in their home country which covers:
– Medical assistance (especially for those who are not citizens of the EU). Students from the European Union should apply for the European Health Insurance Card.
– Travel cancelation expenses, liability and baggage loss insurance.
-Our school offers the possibility of contracting the medical insurance.
18. Responsibilities of Liceo Hispánico
Liceo Hispánico exempts itself from any responsibility that may arise from the students’ acts or behavior during the course of their studies or during the complementary cultural, recreational and leisure activities. Likewise, Liceo Hispánico is not responsible for any damages that the student may cause in his or her accommodation. The student will be charged for any of these damages or in case of younger students the parents will be held responsible.
Liceo Hispánico is not responsible for medical insurance, travel cancelation expenses, liability and baggage loss insurance.
19. Right of admission
The school reserves the right to refuse admission and exclusion. If had passed more than ten calendar days to your arrival at the school, and you are subject of exclusion, Liceo Hispánico reserves the right to retain 160 euro in concept of registration fees and the amount corresponding to the number of hours of course that have been exploited to the date.
In the case the student at arrival to our school doesn’t make full payment; he/she doesn’t have the right to take advantage of our services until the time will be made all the payment, in this case, days and hours lost will not be recoverable.
20. Image rights
Liceo Hispánico takes videos and photos to promote the school in internet and other supports. If you are not agree with, you have to tell us that with a letter duly signed.
21. Newsletter
You are agree that Liceo Hispánico register you in the newsletter to give you information about courses, offers and promote the school (according to the anti-spam laws).
If you are not agree with, you have to send an e-mail at info@liceohispanico.com with the word «baja».
22. Complaints and suggestions.
– Any student who wishes to make a complaint or demand has to send us a written complaint or demand as soon as possible and during his stay in the school so that we can solve it as quickly and efficiently as possible.
– The school will write back to you but will also talk to the student in order to find the best solution for the problem.
– If there is not an agreement, the student may revert to the official complaint sheets of the Junta de Extremadura.
– The school has a suggestions box available. You can also send us an e-mail or write your suggestions in the questionnaire given at the end of the course.
B) CLASES DE INGLÉS PARA NIÑOS:
Con el fin de garantizar una buena relación entre calidad y precio del servicio ofrecido además de una adecuada formación y contratación del personal docente del Liceo Hispánico, invitamos a leer y respetar las normas que se detallan a continuación.
1. Matrícula y cuotas mensuales
Para matricularse el alumno debe realizar la reserva (online, mediante la descarga de un pdf o a través de folleto de publicidad) y pagar el importe solicitado en la ficha de inscripción al momento de la matrícula.
Las clases comenzarán después de haber abonado la cuota solicitada: 7 euros. Dicha cuota no es reembolsable y da derecho a la asignación de una plaza (no de un horario) disponible al momento de la reserva y se puede abonar bien autorizando una domiciliación bancaria a Liceo Hispánico o bien, efectuando un pago de 7 euros que se descontará del primer mes de clase. La renuncia a la plaza, por parte del alumno supone la pérdida de dichos 7 euros en concepto de gastos de gestión y matrícula.
Las cuotas mensuales para el año 2019/20 se distribuyen de la siguiente forma:
Septiembre, (comenzamos el martes 10): 26,5 euros.
Desde octubre hasta mayo: 35 euros/mes.
Desde el 1 hasta el 14 de junio: 17,5 euros.
2. Cancelación, renuncia o transformación de la matrícula durante el curso.
– La matrícula es gratuita una sola vez a lo largo de un curso escolar, de septiembre a junio: Para la reematriculación se debe abonar un importe de 15 euros por alumno.
– Una vez iniciado el curso, no se pueden cambiar los horarios en las que se ha matriculado, salvo disponibilidad y plaza en otro horario deseado.
– Si quiere atrasar la fecha de inicio o adelantar la fecha final deberá solicitarlo por escrito y renunciar al resto sin que ello implique devolución de dinero por parte de la escuela.
3. Clases y recuperaciones
– Los días festivos (locales, regionales y nacionales) no hay clase. Dichas clases se facturan y no son reembolsables porque están incluidas en los contratos de nuestro personal docente. Serán días festivos:
Semana Santa: miércoles, jueves y viernes Santo
San Jorje (incluso si se pasa a otro día)
1 Mayo (incluso si se pasa a otro día)
San Fernando (incluso si se pasa a otro día)
15 Agosto (incluso si se pasa a otro día)
Día de Extremadura (incluso si se pasa a otro día)
12 de octubre: fiesta nacional (incluso si se pasa a otro día)
1 de noviembre: fiesta nacional (incluso si se pasa a otro día)
6 de diciembre: fiesta de la constitución (incluso si se pasa a otro día)
8 de diciembre: día de la inmaculada (incluso si se pasa a otro día)
En caso de puentes se garantizarán los servicios mínimos
Los cursos se suspenderán desde el día 21 de diciembre, hasta el día 6 de enero.
– Cada hora lectiva corresponde a 55 minutos de clase más cinco de descanso.
– Las clases perdidas no son recuperables ni reembolsables.
4. Pagos de los cursos
Todos los cursos se pagan por adelantado, la primera semana de cada mes. Para dicho pago se debe dar autorización al Liceo Hispánico comunicando el titular y el IBAN de la cuenta del alumno matriculado.
Todos los meses se pagará el mismo importe (tarifa plana) independientemente del número de días lectivos, de fiesta y de cierre de la escuela (ver punto 3).
Las formas de pago son las siguientes:
– En efectivo en la escuela.
– Con trasferencia bancaria a la cuenta del Liceo Hispánico, indicando el nombre del alumno:
Banco: LA CAIXA – Avda. Isabel de Moctezuma 21 – Cáceres, ESPAÑA, 10005.
IBAN: ES79 2100 2386 6502 0007 8365
– Mediante orden de domiciliación bancaria SEPA: Mediante la firma de las condiciones y términos, el deudor (Padre, madre o tutor del alumno) autoriza al acreedor (Liceo Hispánico, Calle Parras 47, 10.004 Cáceres) 1) a enviar instrucciones a la entidad del deudor para adeudar su cuenta y 2) a la entidad para efectuar los adeudos en su cuenta siguiendo las instrucciones del acreedor. Como parte de sus derechos, el deudor está legitimado al reembolso por su entidad en los términos y condiciones que se indican en estas condiciones y términos. La solicitud de reembolso deberá efectuarse dentro de las ocho semanas que siguen a la
fecha de adeudo en cuenta. Puede obtener información adicional sobre sus derechos en su entidad financiera.
5. Reclamaciones y sugerencias
– Cualquier estudiante que desee presentar una queja o reclamación debe hacerlo por escrito, lo antes posible y siempre durante su estancia en la escuela, para que podamos solucionarlo de la manera más rápida y eficaz.
– La escuela contestará verbalmente y también por escrito al estudiante, proponiendo las mejores opciones para resolución si la queja tiene una base firme.
– Si no se llegase a un acuerdo mutuo el estudiante tiene a su disposición las hojas de reclamación oficiales del Gobierno de Extremadura.
– La escuela dispone de un buzón de sugerencias.
– El estudiante también puede enviarnos sus quejas y sugerencias por correo electrónico o plasmarlas en el cuestionario que se entrega al final del curso.
6. Bajas
Si el alumno quiere producir baja de los servicios del Liceo Hispánico, dicha baja debe efectuarse antes del último viernes de cada mes. Bien por Email al info@liceohispanico.com o bien por teléfono al 927 221 624 (recomendado) con un mensaje a la secretaría en el caso se produjera fuera del horario de oficina. El personal docente no tiene acceso a los datos personales de los estudiantes y por lo tanto no puede tramitar las bajas de los alumnos. Para ello es necesario contactar la secretaría de Liceo Hispánico y así asegurarse la correcta recepción del correo y/o tramitación de la baja.
Si la baja se produce después de la fecha límite para las bajas (último viernes de cada mes), Liceo Hispánico podrá reclamar los importes pendientes hasta el momento.
Cuando se produce baja, ningún importe será reembolsable.
7. Datos Personales
Responsable: Mirko Pizzulli. Identidad: LICEO HISPÁNICO – NIF: E10411577 Dir. postal: CALLE PARRAS 47 – 10.004 – CÁCERES Teléfono: 927221624 – Correo elect: secretaria@liceohispanico.com
En nombre de la empresa tratamos la información que nos facilita con el fin de prestarles el servicio solicitado, realizar la facturación del mismo. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en LICEO HISPÁNICO estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios.
Asimismo solicito su autorización para ofrecerle productos y servicios relacionados con los solicitados y fidelizarle como cliente: SI – NO (autorización que se solicita al momento de la reserva, a través de un formulario digital o a través del formato papel).
8. Aceptación de las Condiciones y Términos
La reserva y asistencia a uno de nuestros cursos, supone la aceptación de nuestra política de privacidad y de las condiciones y términos del producto «Clases de inglés para niños en Cáceres» de Liceo Hispánico.
Cualquier duda y omisión en estas C&T, debe consultarse con nuestro personal administrativo. Gracias por su atención.
